Best Western Palm Beach Lakes Hotel West Palm Beach, West Palm Beach

The hotel could have been better as the rooms were very dated, in poor shape, and smelled bad. The location was perfect, just across from shops and restaurants. The service was incredibly helpful and courteous, with excellent breakfast. The dining experience could improve as the breakfast was repetitive. The facilities were well-maintained and pleasing.

The hotel was a pleasant surprise, offering comfortable rooms at great value for money. The staff was friendly and helpful, although there were minor issues with the cooling system. The location was convenient for shopping and relaxing by the pool, despite needing some upgrades. The dining options were varied but fell short in quality. Overall, a suitable choice for a short stay at a reasonable price.

The hotel had a terrible musty smell in the rooms throughout my stay, and there was no chance to air them out properly. The price was a bit too high for the experience. However, the staff was accommodating when we requested a room change, which was a plus. The location was convenient with various stores nearby, but the carpet needs changing due to the smell. The dining options were subpar with powdered eggs, except for the fresh local fish available. Overall, the service was a mix of rudeness and helpfulness, and the facilities need improvement.

I had a mixed experience at the hotel. The rooms were a bit disappointing; they smelt a bit damp and didn't match the pictures on the site, but they were clean and fresh upon arrival, although there was a long wait for check-in. The service, however, was exceptional, with staff being courteous and going above and beyond to assist, including helping with luggage and personal needs. The location was great for my needs, being near the Convention Center, although not very convenient in terms of access. The dining was average, with some flavorful options but room for improvement. Overall, a decent stay with some ups and downs.

The hotel is in a prime location in West Palm Beach, across from PB Outlets mall and near the beach. The rooms, though a bit dated, are spacious and comfortable. The service was excellent with attentive housekeeping. The dining options were limited but flavorful. The location is a major highlight, while the facilities are well-maintained.